<p>Privacy guidelines</p><p>Issued on: April 292021</p><p>Effective date: May 6th, 2021</p><p>Prompt terms</p><p>Ape is a software product developed by Australia Pro Express that can provide you with services such as checking, sending, picking up, online use of ape post station and intelligent cabinet. To explain how ape will collect, use and store your personal information and what rights you have, we will introduce you through this reference to explain the relevant matters.</p><p>Please note that if there are no other versions of privacy protection guidelines / privacy policies in the products / services provided to you by ape service providers in the form of websites, clients, applets and new forms that have emerged with the development of technology, this guideline can also be applied to this part of products / services. At the same time, this guideline does not apply to other services provided to you by third parties (such as applications provided by third parties in APE). The services provided by the third party to you are applicable to the privacy policy / guidance that they have separately stated to you. You should fully understand the product functions, service agreements and privacy policies / guidelines before choosing to use this third party service, Then select whether to turn on / use the function.</p><p>Before using the products / services provided by ape service provider, please read and understand the guidelines carefully and thoroughly, especially the terms marked with bold / bold underline. You should focus on reading and start using them after confirming full understanding and consent.</p><p>Part I definition</p><p>Ape service provider: usually refers to Australia Pro express Pty Ltd, or "we".</p><p>Personal information: refers to the information recorded electronically or in other ways that can identify the identity of a specific natural person or reflect the activities of a specific natural person, either individually or in combination with other information.</p><p>Personal sensitive information: refers to personal information including ID number, personal biometric information, bank account number, property information, track of movement, transaction information, and information of children under 14 years old (including) and so on (we will mark specific personal sensitive information in bold underline in this Privacy Protection Guide).</p><p>Personal information deletion: refers to the behavior of removing personal information in the system involved in daily business function, so that it can not be retrieved or accessed.</p><p>Child: refers to a minor under the age of 14.</p><p>Unless otherwise agreed, the definitions used in this guideline have the same meaning as those in the ape network service agreement.</p><p>Part II privacy protection guidelines</p><p>catalogue</p><p>Information we collect</p><p>Cookies and similar technologies, SDK</p><p>Storage of information</p><p>information safety</p><p>How do we use information</p><p>Provide information to the outside world</p><p>Your rights</p><p>Protection of minors</p><p>Revision of this guideline</p><p>contact us</p><p>1. information we collect</p><p>In the process of using our products / services, we will collect the information you actively provide or generate from the use of products / services in the following ways to provide products / services to you, optimize our products / services and ensure your account number safety:</p><p>1.1 when you use ape, we will collect your nickname and mobile number information to obtain the content of verifying your identity.</p><p>1.2 when you use ape, in order to ensure your normal use of our services, we will collect relevant information about your equipment and service log information, including device location, device model, operating system, device identification identification (such as IMEI, IMSI, MAC address), login IP address, ape software version number, access network mode and type, operation log, service log Move the app list. This information is the basic information that must be collected for the service. You use ape, which means that you authorize us to collect your information. If you refuse to provide such information, you may not be able to use our service normally.</p><p>1.3 when you use ape, we will use the mobile number you bind on the ape and the added family and friends mobile number to provide you with express check service. Express check is the core function of ape. We collect the above information to provide you with the need of express retrieval function; Your use of ape means that you authorize us to collect your information, and if you refuse to provide such information, you may not be able to use our services properly.</p><p>1.4 when you use the "express order No. one key query" function, you authorize us to query and obtain the logistics status information of the corresponding package from the actual carrier logistics company of the package to be checked. We will collect the waybill number information you entered in the search column, and display the query results on the page of your search in ape after the integration.</p><p>1.5 when you create a new address of the sender or addressee in the mail service, or associate your phone number with your relatives and friends to check the package, if you click the "address book" flag, we will read and show you the contact name and corresponding telephone number in your phone address book, To help you quickly enter the name and telephone number of the sender or recipient or your selected family and friend; If you click the location sign, we will collect your geographic location information to assist you in intelligently filling in the sender or recipient address. This function is an additional function. If you are not willing to provide this information, please operate carefully and do not click the relevant mark. Refusing to provide this information will only prevent you from using ape's quick intelligent input sender or recipient or the family and friend information feature you choose, but it does not affect your normal use of other functions of ape.</p><p>1.6 when you use the send function, we will store your sending record in ape so that you can inquire at any time.</p><p>1.8 when you use ape's pick-up reminder service, we will collect your geographic location information. If your package is placed in the express service station or smart express box that we cooperate with, we will judge the distance between you and the express service station or smart express box, and send you a pick-up reminder when you approach the express service station or smart express box. This function is an additional function. Refusing to provide this information will only make you unable to use the ape pick-up reminder function, but it will not affect other functions of ape.</p><p>1.9 when you turn on the camera / camera permission, you can scan the waybill number for quick check, or scan QR code to quickly retrieve the parts. Meanwhile, in order to support the scenario of real name mail, ape provides you with real person pass service. When you open this function, we will read your face recognition information. This feature is an additional feature, and refusing to provide this information will only prevent you from using the previous features based on the camera / camera, but will not affect the other functions of ape.</p><p>1.10 when you contact us or submit the application for handling disputes in the middle and after sales or disputes, in order to ensure the security of your account and system, we need you to provide necessary personal information to verify your membership. To facilitate contact with you, help you solve the problem as soon as possible or record the solution and results of the related problems, we may keep your communication with us, communication / call records and related contents (including account information, order information, other information you provide to prove the relevant facts, or the contact information you leave). If you consult for specific orders We will use your account information and order information if you complain or provide advice.</p><p>1.12 access description of other additional functions</p><p>(1) When you open the photo album permission, you can use this function to upload your photos / pictures / videos to realize the functions of proving the problems you encounter and identifying waybills from photos when communicating with customer service;</p><p>(2) When you open our permission to read / write to your calendar, we will collect your calendar information to provide you with the reminder of claim rights and interests;</p><p>(3) When you open the geographic location information permission, in addition to the above related business scenarios, we can also recommend the community and campus express service station nearby to you.</p><p>(4) We apply to you for storage permission to ensure the stable operation of the client. When you turn on the permission that we can read / write to your device storage, we will read or write necessary information such as pictures, files, crash log information from your device storage space, to provide you with information publishing or recording crash log information locally.</p><p>The above additional permissions, such as you choose prohibit disagree or turn off permissions, you will not be able to use specific features related to this permission, but will not affect your use of other services provided by ape.</p><p>2. cookies, similar technologies and SDK</p><p>2.1 to ensure that the website is functioning properly, to provide you with a more easy access experience, and to recommend to you what you may be interested in, we will store cookies, flash cookies, or other local storage (collectively referred to as "cookies") that are provided by your computer or mobile device (collectively, cookies). With cookies, the website can store data such as your preferences. If your browser or browser additional service allows, you can modify the acceptance of cookies or reject our cookies. For more information, see aboutcookies.org.</p><p>2.2 in addition to cookies, we will use other similar technologies such as website beacons, pixel tags, Etag and so on. For example, the email we send to you may contain an address link to the content of our website. If you click on the link, we will track this click to help us understand your product or service preferences so that we can actively improve our customer service experience. Website beacon is usually a transparent image embedded in a website or email. With the help of pixel tags in email, we can know if the email is open. If you do not want your activities to be tracked in this way, you can unsubscribe from our mailing list at any time. Etag (entity tag) is the HTTP protocol header transmitted behind the Internet browser and Internet server, which can replace cookie. Etag can help us avoid unnecessary server load, improve service efficiency, save resources and energy, and at the same time, we may record your identity through Etag so that we can understand and improve our products or services in a deeper way. Most browsers provide the user with the function of clearing the browser cache data. You can perform the corresponding data clearing operation in the browser settings function. However, note that if Etag is disabled, you may not be able to enjoy a relatively better product or service experience.</p><p>2.3 in order to enable you to receive information push, share information in third-party platforms, and use map services and other necessary functional purposes, our application will embed SDK or other similar applications of authorized partners, and click to view the SDK details of our access authorized partners. We will strictly inspect the application interface (API) and software tool development package (SDK) for authorized partners to obtain relevant information, and stipulate strict data protection measures with authorized partners to process personal information in accordance with this guideline and any other relevant confidentiality and security measures.</p><p>2.4 Instructions for using SDK</p><p>Bugly: use this to get the crash log report</p><p>JPush:integrate push function to improve the arrival rate and enable users to receive platform information more quickly</p><p>2.5 Instructions for using permissions <br></p><span>Photo permission: used to modify user's picture, upload vehicle information, product photos, etc</span><br><span>Storage permission: get user album, read photos, upload user's head picture, upload vehicle information, product photos, save signature images, etc</span><br><span>Positioning: used to locate the driver's current position and update the cargo status in time</span><br><span>Notification: platform release activities can be timely notified to users</span><br><span>Device identification: collect crash logs, locate problems quickly and accurately, and modify them in time</span><p>3. storage of information</p><p>3.1 we will store the personal information of users collected in China in accordance with laws and regulations, and will not provide relevant personal information to the overseas, unless we have clearly informed you of the purpose, receiver, safety measures, safety risks and other situations of exit and obtained your consent.</p><p>3.2 we will only retain your personal information within the period required to achieve the purposes stated in the cost guidance, unless there are mandatory retention requirements under the law, such as the e-commerce law of the people's Republic of China requiring that the preservation time of commodity and service information and transaction information be no less than 3 years from the date of completion of the transaction. We judge the storage period of personal information mainly refer to the following standards and the older of them shall prevail:</p><p>(1) Complete the transaction purpose related to you, maintain the corresponding transactions and business records to respond to your possible inquiries or complaints;</p><p>(2) Ensure the safety and quality of our service to you;</p><p>(3) Do you agree to a longer retention period;</p><p>(4) Whether there are other special agreements on retention period.</p><p>3.3 when the operation of our products or services stops, we will inform you by push notice, announcement, etc. at least 15 days in advance, and delete your personal information or anonymization within a reasonable period of time.</p><p>4. information security</p><p>4.1 we have taken reasonable and feasible safety protection measures to protect your information and prevent unauthorized access, public disclosure, use, modification, damage or loss of personal information. For example, when exchanging data between your browser and server, it is protected by SSL protocol encryption; We also provide the Safe Browsing mode of HTTPS protocol for apeap; We will use encryption technology to improve the security of personal information; We will use trusted protection mechanisms to prevent malicious attacks on personal information; We will deploy access control mechanisms to ensure that only authorized personnel can access personal information; We will also hold security and privacy training courses to enhance the awareness of the importance of personal information protection.</p><p>4.2 we have the advanced data security management system centering on data and around the data life cycle, and improve the security of the whole system from the aspects of organization construction, system design, personnel management, product technology, etc. At present, our important information system has passed the evaluation of network security level protection and ISO27001 and other certification.</p><p>4.3 we will take reasonable and feasible measures to avoid collecting irrelevant personal information. We will only retain your personal information for the period required to achieve the purposes set forth in the cost guidelines unless there is a mandatory retention requirement by law.</p><p>4.4 the Internet is not an absolute security environment. When using ape service, we strongly recommend that you do not send your information by non ape recommended communication. You can establish contact and share with each other through our services. When you create communication, transaction or sharing through our services, you can choose the communication, transaction or sharing object independently as the third party who can see the relevant information such as your package content, contact information, exchange information or sharing content. When using ape to send a mail, you inevitably disclose your personal information, such as contact information or contact address, to the cooperative express logistics service provider or potential express logistics service provider. Please protect your personal information properly and provide it to others only when necessary. If you find your personal information, especially your account or password leaked, please contact ape customer service immediately so that we can take corresponding measures according to your application. Please note that when you use our service, the information you voluntarily share or even share publicly may involve personal information or even personal sensitive information of you or others, such as your choice to upload pictures containing personal information during evaluation. Please consider more carefully whether you share or even share relevant information publicly when using our services. Please use complex password to help us ensure your account security. We will try our best to ensure the security of any information you send us. If our physical, technical or management protection facilities are damaged, resulting in unauthorized access to, public disclosure, tampering or destruction of information, and damage to your legal rights and interests, we will bear the corresponding legal responsibility.</p><p>4.5 we will update and make public security from time to time</p><p>4.6 after the unfortunate personal information security incident, we will inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions that you can prevent and reduce the risk on your own, and the remedial measures for you in accordance with the requirements of laws and regulations. We will inform you of the relevant information of the incident by mail, letter, telephone, push notice, etc. when it is difficult to inform the subject of personal information one by one, we will take reasonable and effective ways to issue an announcement. At the same time, we will report the disposal of personal information security incidents in accordance with the requirements of regulatory authorities.</p><p>5. How do we use information</p><p>5.1 in order to comply with national laws, regulations and regulatory requirements, and to provide you with services and improve service quality, we will use your information in the following situations:</p><p>(1) Achieve the purpose of "information we collect" in this guideline;</p><p>(2) In order to ensure the security of the service and help us better understand the operation of our application, we may record relevant information, including the frequency, duration, crash data, overall usage, performance data and the source of your application. We will not combine the information we store in our analysis software with any personally identifiable information you provide in your application.</p><p>(3) In order to provide you with information, goods or services more in line with your personalized needs, we extract your preference characteristics according to your equipment information and service log information, and push information and recommend goods or services to you through online and offline interactive channels in combination with the user characteristics and technical capabilities provided to us by affiliated companies on the premise of obtaining user authorization. We strive to protect your privacy experience through the following measures: you can choose our recommended goods or services and preference categories by long pressing the pictures of goods or services. This function is an additional function. If you don't need this service, you can manage it through "my settings personal push permission settings" in ape. You understand that we will stop recommending goods or services to you according to our personal characteristics after the personal push permission is closed, but it will not affect us to continue to recommend general goods or services to you.</p><p>(4) In order to improve the security of services provided by us, our affiliated companies and partners, protect the personal and property security of you or other users or the public from infringement, better prevent phishing sites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusion and other security risks, and more accurately identify violations of laws and regulations or ape related agreement rules, We embed the application security SDK developed by our affiliated companies in the application to collect your device information and service log information, and may use or integrate your member account information and the information that our affiliated companies and partners obtain your authorization or share according to the law to comprehensively judge the risk of your account and logistics order, conduct identity verification, and share information Detect and prevent security incidents, and take necessary record, audit, analysis and disposal measures according to law.</p><p>(5) In order to help us evaluate, improve or design service and operation activities, we may conduct comprehensive statistics, analysis and processing of your information by desensitization and de identification.</p><p>(6) Report to relevant departments according to laws and regulations or regulatory requirements.</p><p>5.2 if we use your personal information beyond the scope stated in this privacy protection guide or claimed at the time of collection, we will inform you again and obtain your express consent before using your personal information. The ways to obtain consent include but are not limited to: revising the privacy protection guidelines or separately informing the new purpose of use, and showing it to the user at the necessary stage before using the product or service, and the user can decide whether to agree or not.</p><p>6. External information</p><p>6.1 sharing</p><p>We will not share your personal information with companies, organizations or individuals other than ape service providers, except in the following cases:</p><p>(1) Sharing with explicit consent: with your explicit consent, we will share your personal information with other parties.</p><p>(2) Sharing with authorized partners: we may entrust the following authorized partners to provide you with certain services or perform functions on our behalf. We will only share your information for the legitimate, legitimate, necessary, specific and explicit purposes stated in this privacy protection guide. Authorized partners can only access the information they need to perform their duties, And we will require them not to use this information for any other purpose, and protect your personal information in accordance with laws and regulations and standards not lower than those required by this guideline.</p><p>A. Authorized partners of advertising and analysis services. We will entrust these partners to handle the advertising and the information related to the coverage and effectiveness of the advertising. However, unless we get your permission, we will not share your personal identity information with the partners providing advertising and analysis services, or we will de identify the information so that the authorized partners cannot identify you. Such partners may combine the above information with other data legally obtained by them to implement the advertising services or decision suggestions entrusted by us.</p><p>B. Ape applet. In order to provide you with a more comprehensive service of checking and picking up Express items, ape will introduce third-party logistics service providers, including express companies, express service stations and intelligent express box operators. The third party logistics service provider provides you with express check service with its ape applet. When you log in to a third party through the ape account to operate the ape applet, we will provide your personal information to the third party. The specific scope of external provision is subject to your confirmation in the interactive page.</p><p>C. Cooperative logistics service providers. In order to cooperate with all kinds of logistics resources and provide you with satisfactory logistics services such as sending, checking and dispatching, we may provide your logistics order related information (such as recipient's name, address, mobile phone number, package information, etc.) to express companies, warehousing companies, trunk transportation companies, distribution companies Express service stations and intelligent express box operators and other cooperative logistics service providers, so that they can provide you with the corresponding logistics services. This kind of information is necessary to provide logistics services. Your use of ape means that you authorize us to provide this information to cooperative logistics service providers. If you refuse authorization, please stop using ape service.</p><p>D. Logistics information partners. In order to provide you with satisfactory check and pick-up services, we will provide your logistics order related information (such as recipient's mobile phone number, package information, etc.) to relevant logistics information partners, so that you can enjoy the corresponding information display and push services through other channels.</p><p>E. Other partners supporting our business. Ape applets are jointly supported by ape and ant financial services group's app technology platform service company. When you use ape applets, both ape and app technology platform service company need to collect and use your device information and log information necessary to realize the function, so as to provide relevant technical support for you to use app services in ape. When using the ape applet, you should fully understand the functions and information protection strategies of the third party service. Please refer to the privacy policy of the relevant third party. At the same time, we will entrust other third-party service providers to provide technical infrastructure services, analyze the use of our services, provide customer services, pay convenience or conduct academic research and investigation.</p><p>6.2 assignment</p><p>We will not transfer your personal information to any company, organization or individual except for the following circumstances:</p><p>(1) Transfer with explicit consent: after obtaining your explicit consent, we will transfer your personal information to other parties;</p><p>(2) In the case of merger, acquisition or bankruptcy liquidation, or other cases involving merger, acquisition or bankruptcy liquidation, if the transfer of personal information is involved, we will require the new company or organization holding your personal information to continue to be bound by this privacy protection guide, otherwise we will require the company, organization or individual to seek your authorization again.</p><p>6.3 public disclosure</p><p>We will only disclose your personal information in the following circumstances:</p><p>(1) We may publicly disclose your personal information with your explicit consent or based on your active choice;</p><p>(2) If we determine that you have violated laws and regulations or seriously violated ape platform related agreements and rules, or in order to protect the personal and property safety of ape platform users or the public from infringement, we may disclose personal information about you in accordance with laws and regulations or with your consent, including relevant violations and measures taken by ape platform against you.</p><p>6.4 exceptions</p><p>Under the following special circumstances, we will use, process, share, transfer or disclose your personal information in necessary ways without your consent:</p><p>(1) Your personal information is directly related to national security and national defense security;</p><p>(2) Your personal information is directly related to public safety, public health and major public interests;</p><p>(3) Your personal information is directly related to criminal investigation, prosecution, trial and judgment execution;</p><p>(4) In order to protect your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain your consent;</p><p>(5) Your personal information collected is disclosed to the public by yourself;</p><p>(6) Collecting personal information from legal and public information, such as legal news reports, government information disclosure and other channels;</p><p>(7) Other circumstances stipulated by laws and regulations.</p><p>6.5 please note that according to the applicable laws, if we take technical measures and other necessary measures to process the personal information, so that the data receiver can not re identify a specific individual and can not recover, the sharing, transfer and public disclosure of such processed data need not be notified to you and your consent is obtained.</p><p>7. Your rights</p><p>7.1 information query: you can query the records of your imported packages on the "home page" and delete relevant information at any time; You can update your bound mobile phone number in "I - Import package", or associate mobile phone numbers of more relatives and friends; You can query your mailing records in "i-order center", or create, edit and delete your common address book in "i-my address book".</p><p>7.2 information correction: when you find that the information we handle about you is wrong, you can directly modify it on the ape, and also have the right to ask us to make corrections. You can apply for correction in the way listed in "7.6 response to your request".</p><p>7.3 information deletion: you can directly delete the search record, mail record, associated mobile phone number, common address and other information in ape. In the following cases, you can request us to delete your personal information:</p><p>(1) If we deal with personal information in violation of laws and regulations;</p><p>(2) If we collect and use your personal information without your explicit consent;</p><p>(3) If our handling of personal information seriously violates the agreement with you;</p><p>(4) If you take the initiative to log out of the account used to log in to ape.</p><p>If we decide to respond to your request for deletion, we will also inform the subject who obtains your personal information from us as far as possible, and require it to be deleted in a timely manner, unless otherwise stipulated by laws and regulations or authorized by you independently.</p><p>When you or we assist you in deleting the relevant information, we may not be able to delete the corresponding information from the backup system immediately due to the restrictions of applicable laws and security technologies. We will store your personal information safely and restrict any further processing until the backup can be cleared or anonymized.</p><p>7.6 response to your request: in order to ensure your information security, you need to provide a written request and send it to the mailbox of our personal information protection department ausproex@gmail.com 。 We may ask you to verify your identity before processing your request and reply within 15 days. Under the following circumstances, we will not be able to respond to your request according to the requirements of laws and regulations:</p><p>(1) Related to national security and national defense security;</p><p>(2) Related to public safety, public health and major public interests;</p><p>(3) Related to criminal investigation, prosecution, trial and execution of judgments, etc;</p><p>(4) There is sufficient evidence to show that the subject of personal information has subjective malice or abuse of rights;</p><p>(5) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;</p><p>(6) Involving trade secrets;</p><p>(7) Related to our performance of our obligations under laws and regulations;</p><p>(8) In order to protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to get my authorization and consent.</p><p>8. Protection of minors</p><p>We attach great importance to the protection of minors' personal information. According to relevant laws and regulations, if you are a minor under the age of 18, you should obtain the written consent of your parents or legal guardian before using the ape service. If you are the guardian of a minor, if you have any questions about the personal information of the minor, please contact us through the contact information in Article 10.</p><p>9. Revision of the guidelines</p><p>We may revise this privacy protection guide from time to time. Without your explicit consent, we will not limit your rights under this privacy guidelines. For major changes, we will also show you the changed guidelines in the form of push notification and pop-up window.</p><p>The above major changes include but are not limited to:</p><p>(1) There has been a major change in our service model. Such as the purpose of personal information processing, the type of personal information processing, the use of personal information, etc;</p><p>(2) We have changed a lot in terms of control and so on. Such as the change of information controller caused by M & A, etc;</p><p>(3) The main objects of personal information sharing, transfer or public disclosure have changed;</p><p>(4) Significant changes have taken place in your right to participate in personal information processing and the way you exercise it;</p><p>(5) Our responsible departments, contact information and complaint channels for handling personal information security have changed;</p><p>(6) Other changes that may have a significant impact on your personal information rights and interests.</p><p>You can click the corresponding "historical version" on the home page of this guide to view the old version.</p><p>10. Contact us</p><p>When you have complaints, suggestions, personal information of minors and other related issues, you can send your questions to ausproex@gmail.com Contact them. We will review the issue as soon as possible and reply within 15 days after verifying your user identity.</p><p><br></p>